How to Handle Google My Business Reviews ?
To answer this question, let’s go over some stats as below :-
1) 97% of consumers who read business reviews also read the business’s responses to those reviews.
2) 40% of consumers expect a review response within 24 hours or less.
3) Businesses that respond to reviews are perceived as 1.7X more trustworthy than businesses that don’t.
GOOGLE MY BUSINESS REVIEWS ?
As said above, customer reviews can seriously impact your business’s reputation and your customers’ decisions. And with Google holding 92% of the market share, you can rest assured that Google reviews carry a lot of clout.
The good news is, while you can’t control what other people say about your business on Google, you can control the impact these reviews have on your business — simply by responding to them.
So, read on tips by Grow Keys – Digital Branding Agency and learn how to respond to both positive and negative reviews on Google
Grow Keys Tip No. 1: Acknowledge the good reviews & Respond to every review on time.
Grow Keys Tip No. 2: Be graceful with a negative review response. If the review is negative, reach out publicly to the customer to resolve the problem he faced. Even if that customer cannot be satisfied, other viewers will see your willingness to make things right.
Grow Keys Tip No. 3 : Report the fake or Spam reviews with the help of Google support.
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